Do Your Employees Know Big Brother May Be Watching?

Keyboard.jpgHarvard University recently had some explaining to do.  Last fall, the University conducted an investigation into the source information leaked to the media about students at the Ivy League school who had cheated.  The investigation included searching the work e-mail accounts of 16 Resident Deans without telling them.  Although the University eventually told the one Dean who has been the “source” of the leak about the search, the rest of the Deans did not know that their e-mail accounts had been searched until a newspaper reported on the searches this month. 

Resident Deans live among students and act as their advisors.  However, they also teach courses but are not on track to become tenured professors.  Each Dean is given a personal Harvard e-mail account and one to use specifically in their role of Resident Dean.  It was the latter type of e-mail account that was searched by Harvard.       

Some of the Resident Deans reacted angrily to the search, calling it a breach of privacy and trust.  The Deans also said they should have been told about the search earlier pursuant to the University’s policies.  Harvard’s policies allow it to search employee e-mail accounts including those of faculty members.  However, faculty members must be told about the search either before it happens or immediately after it is completed. 

Harvard defended its actions, stating that it did not notify the Deans of the search in order to protect student privacy and the identity of the person who inadvertently leaked the information.  The University also insisted that only the “subject” lines of work e-mails were searched, not personal accounts, and that no e-mails were opened.  Interestingly, Harvard also said the e-mail accounts searched were associated with the Deans’ administrative roles as Resident Deans.  This raised the question of whether Harvard considers the Resident Deans faculty members for purposes of notification under its own policies.

While it is not known if any Resident Dean will pursue legal action against Harvard, this incident offers lessons for employers regarding e-mail communications in the workplace. 

Employers should adopt a written electronic communications resources policy that puts employees on notice that e-mails, texts and voicemails sent over employer owned property may be monitored, and that employees do not have a personal privacy right regarding such communications.  The persons who will be subject to the policy should also be clearly stated.  At Harvard, it appears the University did not define whether the term “faculty member” includes Resident Deans.  Thus, an employer’s electronic communications policy should clearly identify who is subject to the policy such as volunteers or part-time or seasonal workers.  The policy should also notify employees that the electronic communications systems belong to the employer and should only be used for legitimate business purposes.  Along those lines, employee should also be notified that any information learned from the employer’s electronic communications systems should only be disclosed to authorized employees. 

Finally, an electronic communications resources policy may only allow monitoring of electronic communications routed through the employer’s equipment and property.  In the event a third party provider is involved in the transmission or storage of electronic communications, employers should obtain the employee’s written consent  to access these communications in order to preserve the right to monitor them.  Third parties will likely not release the information to employers absent written consent from the employee.   

5 New Year's Resolutions for Public Employers

Woman behind computer.jpgWith the beginning of each new year, we make resolutions that often involve improving ourselves:  lose weight; eat healthier; get organized.  The new year is also a good time for personnel and human resources directors, managers and analysts to resolve to make their agencies an even better place to work and to reduce risk.  Here are five resolutions for public employers to consider adopting.            

1.  Get to Know PEPRA

The California Public Employees’ Pension Reform Act of 2013 went into effect at the beginning of the year.  This new law reforms the retirement systems of most public employers.  While portions of PEPRA apply to current employees, a majority of this new legislation applies to those who are “new members”.  PEPRA sets forth new requirements for “new members” regarding retirement formulas, employee contributions, final compensation, and pensionable compensation.  It also changes the playing field as to air time, post-retirement work restrictions, supplemental benefit plans and health insurance vesting.  If your agency has not taken steps to learn PEPRA yet, resolve to get to know this new law now.

2.  Review and Update Personnel Rules, Policies and Regulations

In the last few years, there have been many changes to federal and state employment laws.  These changes cover a wide variety of areas and include both new laws and amendments to existing ones.  For example, the California Fair Employment and Housing Act was amended in each of the last two years to include genetic information and gender expression as protected classifications.  Also, the California Fair Employment and Housing Commission issued new pregnancy disability regulations that went into effect at the end of 2012.  These are only two of dozens of newly adopted or amended employment laws.  Yet, despite these changes, many public employers have not updated their personnel rules, policies or regulations to reflect them.  Public employers are encouraged to audit their policies to ensure that they reflect current law. 

3.  Conduct an FLSA Audit

Wage and hour litigation continues to thrive in California.  In addition, a search of the U.S. Department of Labor’s (“DOL”) Enforcement Database shows that the agency has investigated thousands of employers in the last five years for potential violations of the Fair Labor Standards Act (“FLSA”) including many California public agencies.  Because of these risks, public employers are encouraged to conduct an FLSA audit.  The audit is the only reliable means an employer has to determine whether it is complying with the FLSA’s many requirements and regulations. It is only through an in-depth investigation into an employer's time keeping and compensation practices, and an analysis of how those particular practices measure up to FLSA requirements, that an employer can be fully assured of its compliance with the FLSA.

4.  Learn About the Affordable Care Act

The federal Patient Protection and Affordable Care Act (“ACA”) is being rolled out over several years.  For instance, the ACA eliminated reimbursement for over-the-counter drugs from health savings accounts in 2011.  The following year, ACA required employers to list certain health cost related information on W-2 forms and to provide employees with a summary of benefits and coverage.  This year the health savings account maximum contribution was lowered to $2,500.  Finally, employers will start to see the implementation of health care exchanges this year.  These exchanges are a key component of the ACA and are required to be operational by January 1, 2014.  Since key portions of the ACA have not taken effect yet, there is still time for employers to understand their obligations under this new law.     

5.  Understand Technology’s Impact on Work

Every year brings new and exciting advances in technology. These advancements have changed the way work is performed.  It has made employees more efficient, allowed them to work outside of the office, and to communicate with one another anywhere and at any time.  However, the use of these tools also has significant employment implications.  Giving non-exempt employees access to emails or remote computer access creates potential problems for employers under the FLSA.  Because the time spent checking emails and/or working could be considered hours worked, employees who engage in these activities outside of their regular work hours could have a claim against their employers for unpaid wages.  In addition, the use of social media by employees to discuss work-related matters can implicate privacy, free speech and disciplinary issues. 

Carrying out these five resolutions will go a long way to strengthen your agency and help reduce the risk of lawsuits.  If your agency needs help with implementing these resolutions, our offices are ready to assist.

Campaigns, Elections, Voting and the Workplace

Elections.jpgObama or Romney?  “Yes” or “No” on Proposition 30?  With the election only several weeks away, these questions are starting to make their way into the workplace as political debates among co-workers are starting to break out in lunch rooms, hallways and around the water cooler.  While such political discussions usually consist of a polite exchange of viewpoints, some conversations can result in heated arguments.  Because political dialogue typically touches upon issues of race, religion, sexual orientation and other protected classifications, employers sometimes struggle with whether political expression should be allowed in the workplace.  The following are few tips that can help employers avoid liability and maintain collegiality in the workplace without infringing upon their employees’ ability to vote and engage in political expression. 

Political Expression

The Government Code prohibits public employers from restricting the political activities of any officer or employee.  In addition, the Labor Code prohibits employers from making or enforcing any policy that prevents employees from participating in politics, becoming a candidate for public office, and controlling or directing the employees’ political activities or affiliations.  Employers also may not coerce employees under threat of termination to follow or refrain from engaging in political action or activity under. 

However, notwithstanding these restrictions, public agencies may adopt rules and regulations prohibiting officers and employees from engaging in political activity during work hours and on agency premises.  This means agencies can implement a policy or enforce existing rules that essentially requires employees to perform work during the hours they are paid to work.  The rationale behind this is that employers have a legitimate business need to make sure that the work of the agency is carried out. 

Finally, public employers may prohibit officers or employees from participating in political activities of any kind while in uniform.  In addition, peace officers and firefighters may not wear their uniforms while participating in political activities of any kind.  Agencies can also prohibit peace officers and firefighters from engaging in political activity while on duty.

Campaign  Bumper Stickers and Posters

Employees who wish to decorate their own personal workspaces with campaign stickers and posters present special challenges.  For example, prohibiting employees from displaying campaign posters endorsing a particular presidential candidate in their own workspace may violate free speech.  On the other hand, the agency may be subject to a hostile work environment claim if a gay employee finds offensive a poster against same sex marriage.  Unless the agency has a policy prohibiting employees from displaying all forms of non-business related materials or a non-solicitation policy, employers should not try to suppress political displays in an employee’s personal workspace unless it creates an undue hardship on business operations.  However, if the display is insulting or derogatory towards a certain protected classification such as race or gender, the agency should investigate the matter pursuant to its anti-harassment, discrimination and retaliation policy.      

Time Off to Vote

All employees have the right to take time off to vote.  Employees can take off as much time as they need to vote.  However, no more than two hours of the time taken off for voting shall be without loss of pay.  In other words, employers are only obligated to provide employees with two hours of paid leave to vote.  Any additional time needed by the employee can be unpaid unless a collective bargaining agreement or personnel rule provides otherwise.  Further, time off for voting shall be only at the beginning or end of the regular working shift, whichever allows the most free time for voting and the least time off from the regular working shift, unless other arrangements are mutually agreed to between the employee and employer.  If the employee believes that time off will be needed to vote on election day, the employer must be given notice at least two days before the election. 

Conclusion

This post is only meant to provide an overview of issues employers face during an election season.  For example, this post does not cover sections of the Education Code regarding political activity by employees.  Because there are many aspects to political expression in the workplace, employers are encouraged to contact any of our offices with questions.

NLRB Releases New Report Regarding Employer Social Media Policies

Social-media-icons.jpgThe National Labor Relations Board issued a new report discussing seven social media cases handled by the agency.  This report is the third released by the NLRB regarding social media in the last year, and focuses on the policies of seven companies.  The report provides guidance to employers who have social media policies or are considering adopting them.  Of the seven cases detailed in the report, the NLRB found portions of the employers’ social media policies to be unlawful in all but one of the cases.

Section 7 of the National Relations Act gives both unionized and non-unionized employees the right to discuss the terms and conditions of their employment with co-workers and others.  Therefore, when evaluating an employer’s social media policy, the key question the NLRB will look at is whether the policy chills or restricts employees’ ability to discuss working conditions with one another.  Consequently, in the six cases where the NLRB found the employers’ social media policies to be unlawful, the policies contained ambiguous, overly broad language that could be interpreted as restricting employees’ ability to discuss their working conditions with co-workers or with the public.  The policies also contained no limiting language or provided any context that would clarify to employees that the policies did not restrict such rights.  

The report also discusses the revised Wal-Mart policy the NLRB deemed lawful and includes it as an attachment.  The NLRB found the policy lawful because it is unambiguous and provides examples of prohibited conduct so that, in context, employees would not reasonably read the policy to prohibit Section 7 activity. 

The NLRB’s report with its specific analysis of various employer social media policies offers the following guidelines for employers with existing social media policies or for employers in the process of adopting such policies:

  1. Confidentiality provisions should include clarifying and restricting language with examples of clearly illegal or unprotected conduct to preclude the possibility that employees will believe the language to include protected activity.  For example, employees may be precluded from disclosing trade secrets, information subject to financial disclosure laws, and attorney-client privileged communications as they do not have a right to disclose this kind of confidential information.  When drafting language regarding confidentiality, employers should also include examples of what they consider to be trade secrets or financial information.  For example, the term “financial information” could be interpreted to include employee salaries which employees have the right to discuss under Section 7.  However it is illegal for employees to give “inside information” to others for purposes of buying or selling stocks.
  2. Language that prohibits employees from posting material that could be viewed as malicious, obscene, threatening or intimidating should also include examples of such conduct.  The NLRB found the portion of Wal-Mart’s policy entitled “Be Respectful” lawful because it gave examples of prohibited conduct.  For example, the policy included language stating “Examples of such conduct might include offensive posts meant to intentionally harm someone’s reputation or posts that could contribute to a hostile work environment on the basis of race, sex, disability, religion or any other status protected by law or company policy.”  Similarly, language that prohibits bullying or retaliation would likely be upheld and found not to restrict Section 7 activity.
  3. Employers may limit discriminatory remarks, harassment and threats of violence.  Because this type of conduct is also illegal under laws such as Title VII of the Civil Rights Act of 1964 and the California Fair Employment and Housing Act, employers may properly limit such conduct on social media provided that such language is not being used to limit Section 7 conduct. 
  4. Broad language discouraging employees from “friending” co-workers was found unlawful because it could be interpreted as restricting employees from discussing the terms and conditions of their employment with each other.
  5. Employers may not instruct employees to report unusual or inappropriate social media activity.  NLRB cases have held an employer violates the National Labor Relations Act by encouraging employees to report union activities to management. 
  6. An employer also has a legitimate need to protect itself from unauthorized postings that could be attributed to it.  Therefore, an employer may include a provision in its social media policy requiring employees to receive preauthorization before posting a message that is either in the employer’s name or that could be reasonably attributed to it.  An employer may also prohibit employees from attributing any opinions or statements to it on social networks.  Finally, the NLRB has also found lawful language requiring employees to explicitly state in their posts that the message reflects their own opinion, and not that of the employer. 
  7. Employers may instruct employees to not use social media while on work time or on employer-owned equipment unless such use is work-related and authorized by the employer.  Employers may also prohibit employees from using their work e-mail addresses to register on social networks, blogs or other online tools for personal use. 

Because the NLRB’s report provides specific examples of language in social media policies it found to be lawful or unlawful, employers are encouraged to review the report when preparing their  own social media policy.  We also encourage employers with existing social media policies to review their policies for compliance with the most recent NLRB findings.  Employers may contact one of our attorneys at any of our four offices with any questions.

Computer Hacking Law Does Not Prohibit Employees from Misusing Data They Are Authorized to Access

This guest post was authored by Alison L. Carrinski

Laptop_Small copy.JPGLast year we reported on the case U.S. v. Nosal, in which the U.S. Ninth Circuit Court of Appeals held that an employee may be criminally liable when he or she misuses employer data in violation of the employer’s computer use policy.  Reversing course, the Ninth Circuit recently reheard this case en banc and narrowed the scope of the Computer Fraud and Abuse Act (CFAA) to apply when an employee hacks into a computer, but not when an employee misuses information that employee already has authorization to access.

David Nosal, a former employee of an executive search firm, convinced some of his former colleagues to use their log-in credentials to download confidential company information, including source lists and contact information from a confidential database.  The employees handed this confidential information over to Nosal.  While the employees had authorization to access the information, they violated the company’s policy prohibiting disclosure of confidential information.

The U.S. government charged Nosal with, among other things, violating the CFAA for aiding and abetting his former colleagues to “exceed [their] authorized access” with intent to defraud the company. 

The issue in this case was the meaning of “exceeds authorized access.”  Nosal argued that this term refers to “hacking”—where an employee who only has access to some data on a computer “hacks” into or accesses, other data.  The government argued, however, that this term also includes situations where an employee has unrestricted physical access to a computer but uses the information in an unauthorized manner.

The Ninth Circuit Court of Appeal, sitting as a panel of eleven judges, agreed with Nosal’s narrow interpretation of what “exceeds authorized access” means under the CFAA.  The Court characterized the intent of the law to apply to traditional computer “hackers”—those that break into data without authorization—rather than those who misappropriate data they already have access to.  The Court noted that in 1984 Congress enacted the CFAA to combat the growing problem of computer hacking, rather than the more recent issue of misappropriation of data.

In reaching its conclusion, the Court also examined how the term “exceeds authorized access” appears throughout the CFAA.  One section of the law makes it a crime to “exceed authorized access” of a computer connected to the Internet, whether or not there is criminal intent.  The Court reasoned that if “exceeds authorized access” included misusing data that users already had authorization to access, millions of employees would find themselves in violation of this provision of the CFAA.  The Court cited numerous examples of obscure private policies of large, frequently visited websites, such as Amazon, Facebook, or eBay, which users unknowingly violate without repercussion all the time.  If an expansive interpretation of the CFAA applied, these website users may become criminally liable—the Court determined Congress did not intend such a scenario.

The CFAA creates a private right of action for employers.  However, this ruling clarifies that employers may not invoke the CFAA when an employee misuses data that he or she has authorization to access.  Nonetheless, an employer may discipline an employee for violating the employer’s computer use policy.  Therefore, it is important for employers to create, maintain and train employees on a comprehensive computer use policy that places clear limits on an employee’s use of agency data.

The Ninth Circuit Court’s narrow reading of the CFAA provision diverges from that of other circuit courts, therefore, there is a chance the U.S. Supreme Court may review this issue.

Use of Arrest and Conviction Records In Hiring

Handcuffs_Small.jpgWhen was the last time your agency reviewed its policy regarding the use of arrest and conviction records in hiring?  If the answer to this question does not readily come to mind, it may be a good time to audit your hiring policy and job application. 

Earlier this year Pepsi agreed to pay a $3.13 million settlement to resolve a race discrimination charge filed by the U.S. Equal Employment Opportunity Commission (“EEOC”).  According to the EEOC, Pepsi’s criminal background check policy barred applicants from being hired into permanent positions if they had been arrested.  These applicants were screened out even if they had never been prosecuted or convicted of any offense.  The EEOC determined that Pepsi’s policy disproportionately excluded African-American applicants from permanent employment with the company and was, therefore, in violation of Title VII of the Civil Rights Act of 1964.  The EEOC estimated that approximately 300 African-American applicants were adversely affected by Pepsi’s policy.  Consequently, a majority of the settlement was split among the applicants.  The EEOC also worked with Pepsi to adopt a new criminal background check policy.

Under California Law, employers may not ask a job applicant to disclose information concerning an arrest or detention that did not result in a conviction.  California employers are also prohibited from making hiring decisions based on an arrest that did not result in a conviction.  It is permissible for employers to ask employees if they have ever been convicted and, if so, they may ask about the offense.  However, the use of conviction records as an absolute bar to employment is improper because it disproportionately excludes certain racial groups.  According to the EEOC, the reasoning behind this is that “Blacks and Hispanics are convicted in numbers which are disproportionate to Whites and that barring people from employment based on their conviction records will therefore disproportionately exclude those groups.”  Therefore, such records should not be used to immediately screen an applicant out unless there is a business need for it.  

In order to determine if there is a legitimate business reason for screening out an applicant based solely on a criminal conviction, the following three factors should be considered: (1) the nature of the job, (2) the nature and seriousness of the offense, and (3) the length of time since the conviction.  These factors focus on the applicant’s conduct, as opposed to the conviction itself, in determining whether an applicant is fit to perform the job. 

Employers also may not ask a job applicant to disclose marijuana convictions that are over two years told.  Clear language must be included in the job application that notifies the applicant that the employer is not seeking the disclosure of such information.  The language must also be placed in a location that will attract the reader’s attention.

Finally, it is important to note that these rules do not apply to peace officer applicants. 

Please contact our Los Angeles, San Francisco, Fresno, or San Diego office for any assistance in reviewing hiring policies or job applications.  In addition, LCW’s workbook Personnel Issues: Hiring, Reference Checks and Personnel Records and Files also contains hiring guidelines and sample job applications.

What Does The Supreme Court's Ruling In US v. Jones Mean For GPS Tracking By Employers?

GPS.JPGLast summer we reported that an employer may under California law use GPS devices to track employer owned or leased vehicles.  We recently revisited this issue in light of the U.S. Supreme Court’s unanimous ruling in United States v. Jones Although Jones does address the use of GPS devices to track vehicles, the holding will not likely impact an employer’s ability to place Global Positioning System (GPS) devices on its own vehicles to track employee movement. 

In Jones, the government obtained a warrant to attach a GPS device to a vehicle registered to respondent Antoine Jones’ wife.  However, Jones was the exclusive driver of the vehicle.  Although the warrant authorized the device’s installation on the undercarriage of the vehicle in Maryland within 10 days, the government installed the GPS on the 11th day and in the District of Columbia.  The government used the device to track the vehicle’s movements for the next 28 days and the data collected from the device was used to convict Jones of multiple drug related charges.  

The Supreme Court ruled that the government’s attachment of a GPS device to a vehicle without a warrant, and its use of that device to monitor the vehicle’s movements, violated the Fourth Amendment to the U.S. Constitution.  The Court’s ruling is contrary to the result in United States v. Pineda-Moreno, where the U.S. Court of Appeals for the Ninth Circuit found that the government did not violate the Fourth Amendment when it placed a GPS tracking device on the undercarriage of a suspect’s car without a warrant. 

There are at least two reasons why the holding in Jones will likely not affect a California employer’s ability to use GPS tracking.  First, Jones examined the use of GPS in a criminal investigation, not in an employment setting.  Second, it is already a crime under California law to use an electronic tracking device to determine the location or movement of a person unless the vehicle is owned or leased by the individual or employer doing the tracking.  Thus, if the employer owns or leases a vehicle, the employer may use GPS or similar electronic tracking devices to monitor the location or movement of its employees in that vehicle.  

However, we recommend that employers who wish to use GPS should only do so when they have a legitimate business reason to track, and they should give employees notice that they will be monitored.  It is a good practice for employers to implement a written policy that informs employees that their usage of employer owned or leased vehicles will be monitored.  The policy should also discuss the business reasons for monitoring such as measuring productivity, locating stolen vehicles and ensuring that employees are following their assigned routes. 

Finally, at least one Superior Court has ruled in an unpublished decision that a public employer, Metrolink, was not required to meet and confer with an employee bargaining unit before installing two inward-facing cameras in all of its locomotive cabs for purposes of monitoring the activities of its engineers.  Although public employers have a management right to use devices, such as electronic tracking technology, to monitor employees, they must negotiate the effects of the policy, such as discipline. 

An in depth discussion on the use of GPS tracking devices can be found in LCW’s workbook on Privacy Issues in the Workplace.  The workbook also contains sample policies regarding electronic device tracking.  LCW can assist employers with drafting a policy.

Balancing Conflicts Between Work And Religion

Man-on-tightrope.pngRecently, a Macy’s employee was fired because she refused to allow a teenage transgender customer use of the women’s dressing area. Natalie Johnson, who worked at a Macy’s in San Antonio, Texas, watched the teenager shop in the women’s department.  When Johnson saw the teenager in the women’s dressing room, she told the teen “You’re a man,” and that the teen could not change in the women’s area.  

Macys’ confronted Johnson and reminded her that the company’s policy permits individuals to use the dressing room of the gender they identify with.  Johnson said she would not comply with the policy because it was contrary to her religious beliefs.  As a result, Macy’s fired her and Johnson subsequently filed a complaint against the company with the U.S. Equal Employment Opportunity Commission.

While the outcome of Johnson’s complaint remains to be seen, the situation between her and Macy’s highlights the difficulty employers have balancing conflicts between workplace policies and an employee’s religious beliefs.  In order to navigate through these often murky situations, employers should keep the following points in mind.

1.  Religious beliefs must be accommodated.  Both federal and state discrimination laws require employers to accommodate their employees’ sincerely held religious beliefs, practices and observances unless providing the accommodation would create an undue hardship.  The accommodation will usually require the employer to make an exemption from, or adjustment to, the particular workplace policy so that the employee can practice his or her religion.  This can include changing a work schedule, transferring an employee to a different position, or exempting them from a dress and grooming policy.

2.  Employees must request accommodation.  Second, an employee who seeks a religious accommodation must also make the employer aware of the need for an accommodation and that it is being requested because of a conflict between work and religion.  Once the employer is aware of a request for an accommodation, the employer and employee should discuss whether an accommodation is available and can be accomplished without imposing an undue burden on the employer’s business operations.  While holding a discussion is not required under the law, it is a good practice to do so.  For example, it may be difficult for an employer to argue an accommodation would have created an undue burden for it when no discussion about possible accommodations ever took place.

3.  Employers do not have to tolerate business disruptions.  Although employers are required to accommodate employees’ religious beliefs, they are not required to accommodate disruptions to business operations which can include a refusal to assist customers.  For example, in Noesen v. Medical Staffing Network, a pharmacist who refused on religious grounds to fill birth control prescriptions was offered the accommodation of not processing such prescriptions.  The store also arranged for other employees to handle customer inquiries about birth control so that the pharmacist would not have to handle them.  However, despite this accommodation, the pharmacist refused to perform general customer service functions including signaling other pharmacy staff to assist the customer.  For example, when the pharmacist answered telephone calls from customers or physicians about birth control, he put them on hold and refused to alert other pharmacy staff that someone was holding.  He also walked away from customers at the counter and refused to tell anyone that a customer needed assistance.  The Court held that the store’s firing of the pharmacist was justified because his refusal to perform general customer service duties was unreasonable and placed an undue hardship on the employer.

4.  Obligation to accommodate is ongoing.  An employer’s obligation to accommodate an employee’s religious beliefs is ongoing.  An employee’s religious beliefs and practices may grow or lessen during the course of his or her employment.  This might result in requests for different or additional accommodations or in the discontinuance of an accommodation.

Finally, evaluating whether an accommodation would impose an undue hardship requires a case-by-case determination.  Employer’s should consider the facts of each situation including the employee’s job duties, the nature of the employer’s business, and the size and operating costs of the employer.

Court Expands Employers' Ability To Obtain Workplace Violence Restraining Orders

This guest post was authored by Judith Islas

 

Workplace-Violence.jpg

A recent California Court of Appeal ruling provides employers an important weapon to combat workplace violence.  The Court in Kaiser Foundation Hospitals v. Wilson ruled that courts may consider and rely on hearsay evidence to grant workplace violence restraining orders and injunctions.  This is a significant departure from the usual rule that hearsay cannot be admitted into evidence or relied on to support a Court order.

As with all workplace violence cases, the facts are not pleasant.  After Kaiser terminated his wife, Jeff Wilson became irate, started making violent threats toward  Kaiser employees, including that he was  going to “kill someone” “going to flip his lid” and  “do something he would regret.”  Wilson also reportedly told his therapist he was going to shoot a Kaiser employee.  In response, Kaiser sought and obtained a temporary restraining order and then a permanent injunction, barring Wilson from Kaiser facilities and from any contact or communication with Kaiser employees.

Wilson challenged the Court’s temporary restraining order and permanent injunction,  arguing they were based on hearsay statements that cannot be admitted into evidence or relied on by the Court.  Kaiser acknowledged that most of the evidence was hearsay-- threats Wilson reportedly made to employees who did not testify-- but argued courts may consider and rely on hearsay when granting workplace violence restraining orders and injunctions.

In a somewhat surprising, but welcome ruling, the Court of Appeal agreed with Kaiser, expanding an employer’s ability to obtain workplace violence temporary restraining orders and permanent injunctions.  The Court reasoned that under the hearsay rule (Evidence Code section 1200) hearsay is generally inadmissible, “except as provided by law.”  Since the statute governing workplace violence hearings (Code of Civil Procedure section 527.8) expressly provides: “At the hearing, the judge shall receive any testimony that is relevant”  it is one of the exceptions to the general rule that hearsay is inadmissible.  This exception is logical, the Court explained, because the whole point of the workplace violence statute is to prevent workplace violence and the Court’s ability to consider all relevant testimony strengthens its ability to protect employees from violence.

WHAT THIS MEANS TO EMPLOYERS

The Kaiser case increases employers’ ability to obtain workplace violence restraining orders and injunctions, but also increases their responsibility to seek such orders, because employers can rely on any relevant evidence, not only admissible relevant evidence.  If an employer has relevant evidence of violence or credible threats of violence in the workplace, it should not disregard that evidence or decline to seek a restraining order  simply because the evidence is hearsay.  The failure to seek a workplace violence restraining order and permanent injunction when the employer is on notice of violence or credible threats of workplace violence, can result in liability. 

Evidence Of Harsh Discipline Against More Mature Employees Can Be Evidence Of Pretext In An Age Discrimination Case

Age-Discrimination.pngWhen an employer inconsistently imposes discipline and does not follow its own discipline procedures and policies, it leaves room for employees to make claims of discriminatory animus.  This was recently highlighted in a recent U.S. Ninth Circuit Court of Appeals decision, Earl v. Nielsen Media Research, Inc.  The Court held that an employee with a history of performance issues produced enough evidence to present her age discrimination case to a jury.

Christine Earl, age 59, worked as a recruiter for Nielsen Media Research for about 12 years.  Nielsen measures television program audiences and provides the results to advertisers and media outlets.  Earl’s job was to recruit households and obtain their consent to install Nielsen devices relaying their viewing habits back to Nielsen.  In August 2005 and January 2006, she received verbal warnings for violating a Company policy by leaving a gift at an unoccupied household.  In February 2006, Earl violated a policy requiring her to keep a company map that resulted in her being placed on a Developmental Improvement Plan (DIP).  A DIP is an informal, non-disciplinary tool that Nielsen uses to notify an employee of below standard performance. Earl never received a Performance Improvement Plan (PIP), however, which is part of the Company’s disciplinary process.  Earl’s performance evaluation for 2005- 2006 noted her DIP, but also commended her strong ability in signing new homes and commended her good production.  In October 2006, she obtained the consent of a household but mistakenly wrote down the incorrect address. 

In January 2007, Earl was terminated for these performance issues.  Nielsen replaced her with a much younger recruiter, and Earl sued the Company for age discrimination.  The trial court granted summary judgment, but the Ninth Circuit reversed.  Finding that Earl had provided enough evidence to show that the Company’s reasons for terminating her may be pretextual.  If a plaintiff can establish a prima facie case of discrimination, the burden shifts to the employer to provide a legitimate, nondiscriminatory reason for its decision. The burden then shifts back to the plaintiff to establish with specific and substantial facts that the proffered reason is pretextual. 

The Ninth Circuit noted that Earl offered evidence that three employees between the ages of 37 and 42 had violated numerous policies relating to the proper collection and verification of household information but they were not terminated.  The Court also found immaterial that two of the comparison employees were over the age of 40.  The proper inquiry is whether the other recruiters were significantly younger than Earl, and here they were.  Finally, Earl presented evidence that the company had deviated from its regular procedure when it terminated Earl without first placing her on a PIP, as it did with the other employees.  Even if the company did not have an official policy of first placing employees on PIPs, there was evidence that Nielsen had a practice of applying a more forgiving disciplinary process to younger employees who were similarly situated to Earl.

The lesson to take away from this case is that an employer can better avoid claims of age discrimination if discipline is consistently applied, regardless of age.  If an employee is treated differently than others, he or she may present this as evidence of discriminatory animus and the reason for the differential treatment.  Employers should train supervisors to follow and impose  discipline policies and procedures in a consistent manner to minimize the risk of being accused of discrimination. 

Holidays And The Workplace: Be Merry Or Bah Humbug

M Pictures, Images and Photos

The holidays are a festive time to be shared with family, friends and even coworkers.  Many employers also join in the celebrations by allowing employees to put up decorations and exchange gifts.  Employers also like to host holiday parties filled with food, music and alcohol.  However, these types of activities may create legal liability for employers.  The following few tips can help employers avoid liability without spoiling their employees’ holiday fun. 

Religious Holiday Accommodations

For many, the holidays are a time for religious observance.  For example, a Christian employee working the night shift may ask for the evening off to attend Christmas Eve mass or a Jewish employee may request time off to observe Hanukkah.  Both federal and state discrimination laws require employers to accommodate their employees’ sincerely held religious beliefs, practices and observances.  Thus, employers who are confronted with requests for time off should try to accommodate them unless it would impose an undue hardship.  Accommodating an employee may mean changing the employee’s schedule or allowing the employee to switch shifts with a coworker.    

Workplace and Workspace Decorations

Before decking the halls, employers should consider the location of holiday decorations.  Employers who plan to decorate common work areas should strive to avoid the appearance of endorsing one religion over another.  For example, if a nativity scene is displayed in the reception area or lunchroom, the employer may be perceived as favoring the Christian religion which some employees may find offensive.  Employers who wish to decorate the workplace should use non-religious, winter themed decorations such as snowflakes, candy canes, holly and gingerbread houses.

However, employees who wish to decorate their own personal workspaces with Christmas, Kwanzaa or Hanukkah themed decorations present a more difficult question.  For example, prohibiting employees from displaying religious holiday themed decorations in their own workspaces may give rise to violations of free speech and freedom of religion claims.  Because the law requires employers to accommodate religious beliefs, employers should not try to suppress religious expression in the workplace unless it creates an undue hardship on business operations.           

Finally, mistletoe should never be allowed in any area of the workplace including individual workspaces because it could lead to sexual harassment or hostile work environment claims.

Holiday Gift Exchanges

The traditional holiday gift exchange where one employee gives a gift to a randomly assigned employee has largely been replaced by the “white elephant” gift exchange.  Employees favor this type of gift exchange because it is fun and the gifts up for grabs are often humorous.  However, this game can easily turn into blood sport as employees become competitive and even downright vicious towards each other in their quest for the best gift. 

In order to ensure fun for all employees, the announcement of a gift exchange should include language reminding employees to select gifts appropriate for the workplace.  For example, employees should be discouraged from buying items that contain profane, graphic or sexual content.  In addition, employees should be reminded that the gift exchange is a festive occasion where everyone should be treated respectfully. 

Holiday Parties

The two biggest concerns for employers about holiday parties is potential legal liability from sexual harassment and drinking and driving.  Because employees typically “let their hair down” during these events, they may not conduct themselves the same way as they do at work.  Also, alcohol clouds judgment.  Employers may want to consider taking the following preventative steps to reduce liability. 

Employees should be reminded of the employer’s discrimination, harassment and alcohol and drug policies.  In addition, employers should designate a supervisor or manager to provide discrete oversight over employees during the party.  For example, if an employee appears to have had too much to drink, the supervisor or manager should intervene and arrange for the employee to get home safely.  If alcohol is served, employers should limit the amount consumed either by issuing drink tickets to employees or stopping the service of alcohol well before guests start leaving the party.  Finally, if a harassment complaint is made after the party, employers should make sure they investigate it promptly.  

If "Penn State" Happened Here, Would You Have A Duty To Report?

This guest post was authored by Meredith Karasch

Telephone.jpgWe have all heard about the scandal at Penn State that brought down college football royalty.  We cringe at what happened (or didn’t happen).  We agree there was a moral obligation to report child abuse.  However, moral obligation aside, all public and private entities need to know that, if this situation occurred in California, anyone who failed to report suspected child abuse may not only be out of a job.  They would be prosecuted. 

I know what you are thinking; “This doesn’t apply to us, we are not a school.”   Maybe you are not even a public agency.  Please keep reading.  All public and private entities must know that everyone who works with minors is required to report any suspicion of child abuse when they learn of it “within the scope of his or her employment.”    

The California Penal Code contains provisions detailing who are mandated reporters in the Child Abuse and Neglect Reporting Act.  You may be surprised about the scope of those who are “mandated reporters.”  The list includes far more than teachers and other school district employees.  Here is a partial list:

  • An administrator of a public or private day camp;
  • An administrator or employee of a public or private youth center, youth recreation program, or youth organization;
  • An administrator or employee of a public or private organization whose duties require direct contact and supervision of children;
  • Any employee of a county office of education or the State Department of Education, whose duties bring the employee into contact with children on a regular basis;
  • A public assistance worker;
  • A peace officer or police department employee;
  • A non-volunteer firefighter;
  • A physician, surgeon, psychiatrist, psychologist, dentist, resident, intern, podiatrist, chiropractor, licensed nurse, dental hygienist, or optometrist;
  • An EMT or paramedic;
  • A coroner or medical examiner;
  • A commercial film and photographic print processor;
  • An animal control officer;
  • A clergy member.

In order to trigger the duty to report, a mandated reporter must actually know or have an objectively reasonable suspicion that abuse or neglect has occurred.  A mandated reporter must make a telephone report to a child protective agency immediately and follow up with a written report in 36 hours.  Reporting to a supervisor does not satisfy the reporter’s duty.  People who report suspected abuse generally have immunity from liability.  On the other hand, a mandated reporter who fails to report an incident of suspected child abuse “is guilty of a misdemeanor punishable by up to six months confinement in a county jail or by a fine of $1,000 or both.” 

We would like to use this as a teachable moment:  this situation, and the abuse itself, might have been prevented if everyone who was a witness or heard suspicions from a witness knew exactly what to do.  All entities should train their mandated reporters regarding their duties, as well as the procedures they must follow to fulfill those duties.  

IRS Clarifies Tax Treatment Of Employer-Provided Cell Phones

The IRS has issued a notice clarifying the tax treatment of employer provided cell phones and similar telecommunications equipment for business purposes.  The notice provides guidance on two key issues regarding employee cell phone use. 

Person-using-cell-phone.jpgFirst, if an employer provides an employee with a cell phone for “noncompensatory business reasons,” the IRS will treat the employee’s use of the phone for business purposes as a “working condition” fringe benefit.  This means that the value of this use is excludable from the employee’s income.  Second, if the employee uses the employer provided cell phone for personal calls, the value of the personal use will also be excludable from the employee’s income as a de minimis fringe benefit.

According to the IRS, a cell phone is provided for “noncompensatory business reasons” if there are substantial business related reasons for giving the phone to the employee.  These reasons can include the need to contact the employee at all times for work related emergencies or for the employee to contact clients while away from the office.  However, a cell phone is not provided for “noncompensatory business reasons” if the cell phone is given to the employee to “promote the morale or good will of an employee,” to recruit a prospective employee, or to provide additional compensation to the employee.

The IRS clarified its position following questions it received following passage of the Small Business Jobs Act of 2010 which removed cell phones from the definition of listed property for taxable years beginning after December 31, 2009.  When cell phones were included in the definition of listed property, employers and employees were required to keep detailed records of whether calls made on employer provided cell phones were for work or personal purposes.  This put an enormous record keeping burden on employers.  If no such records were kept, the value of the cell phone and the accompanying service were deemed “perks” that should have been treated as taxable income to the employee.  As a result, numerous employers were being hit with back tax charges by the IRS.  Some may remember that UCLA was slapped with nearly $240,000 in back taxes a few years ago.      

The IRS’ clarification regarding the tax treatment of work issued cell phones is welcome news to employers.  Now, employers and employees will not have to go through the onerous process of reviewing cell phone bills to separate work from personal calls and then include the value of the personal calls in the employee’s taxable income.  Nonetheless, employers who already have a cell phone policy should review it to make sure it clearly states that the phone should be used for business purposes only.  In addition, the policy should discourage employees from using employer provided cell phones for personal use.  Finally, employers who do not have a cell phone use policy should adopt one.

NLRB Provides Guidance On Regulating Employee Use Of Social Media

This post was co-authored by Elizabeth Arce

 

Social-media-icons.pngIt seems that every time you turn on the news some new technological innovation is being announced.  For example, recent weeks have seen the unveiling of new tablet computers and smartphones.  In addition, social media platforms such as Facebook and LinkedIn are constantly announcing upgrades to their websites to improve the way users communicate with one another via the internet.  However, just as technology is rapidly changing, the law regulating the use of social media by employees also continues to evolve. 

Since our initial blog posts and article on legal developments regarding employee social media use, the National Labor Relations Board’s (NLRB) Office of General Counsel released a report analyzing various issues relating to social media use by employees and employer policies that attempt to regulate it.  In addition, two NLRB Administrative Law Judges (“ALJs”) issued decisions that provide further guidance in these areas. 

In Hispanic United of Buffalo (“HUB”), an ALJ ordered a nonprofit corporation to reinstate five employees who were fired after posting comments on Facebook criticizing workload and staffing issues.  The ALJ concluded that the employees engaged in protected concerted activity because they were discussing matters that involving terms and conditions of their employment. 

In Knauz BMW, an ALJ found that a car dealership’s employee handbook contained policies that restrict and limit an employee’s right to engage in concerted activity.  However, the ALJ upheld the employer’s termination of an employee who posted pictures of an accident at another dealership, also owned by his employer, with unflattering comments about the salesperson involved in it on the grounds that the posting was not protected concerted activity.

These recent pronouncements from the NLRB clarify the law regarding the scope of social media use by employees and provide the following guidance to employers:

  1. Employees’ Social Media Postings With Each Other About The Terms and Conditions of Their Employment Are Protected.  Employees engage in protected concerted activity when they use social media to communicate with one another about work related issues.  Concerted activity will also be found when the employee posts comments that express the views of other employees or that attempt to initiate or induce coworkers to take group action.  This can include complaints among employees about commissions, tax withholding practices and workload and staffing issues.  Thus, posts that are not work related or that express individual gripes, frustrations or complaints are not protected. 
  2. Work Related Postings That Are Sarcastic or Mocking in Tone May Be Protected.  In Knauz BMW, the ALJ considered two Facebook postings by the employee.  The first involved criticism of a sales event, including the inadequacy of the food being served, which employees felt could affect employee compensation.  The second posting involved an accident at another dealership.  The ALJ found that the posting concerning the accident was not protected concerted activity, and that the employer terminated the employee for that posting.  The decision discusses what language rises to the level of disparagement necessary find otherwise protected activities unprotected.  The NLRB has found statements that are mocking or sarcastic ,and terms such as “a-holes” and a “cheap son of a bitch” attributed to supervisors to be protected concerted activity when uttered in the course of otherwise protected concerted activity.  Employers must meet a very high threshold to prove language is disparaging and beyond protection in the context of employees acting together to challenge their working conditions.
  3. Polices That Can Be Reasonably Interpreted to Restrict Employees’ Right to Engage In Concerted Activity Are Improper.  In evaluating whether a social media policy improperly limits an employee’s ability to engage in protected concerted activity, employers should ask whether the rule or policy explicitly prohibits the exercise of this right or would reasonably tend to chill the employee’s exercise of it.  In order words, policies that could be interpreted as discouraging an employee to discuss the terms and conditions of employment are likely improper.
  4. Policies That Can Be Reasonably Interpreted to Protect the Relationship Between the Employer and Its Customers Are Proper.  In Knauz BMW, the ALJ determined that language in an employee handbook stating “[a] bad attitude creates a difficult working environment and prevents to [employer] from providing quality service to our customers” was proper.  The ALJ reasoned that the employer had a right to demand that its employees not display a bad attitude towards customers in order to protect the employer’s relationship with its customers.

Employers who have adopted social media policies should review them with the above guidelines in mind.  Finally, because the law in this area continues to rapidly change, employers should stay tuned to this blog and our Twitter (@lcwlegal and hashtag #lcwsocialmedia) for further updates.

Zero Tolerance Policy Still The Way To Go Despite The Kelley Ruling

A California Court of Appeal recently ruled there has to be evidence of sexual desire where someone is complaining of sexual harassment at work by a member of the same sex. This is contrary to other cases that hold that no sexual desire is necessary. Additionally, consideration of whether the perpetrator had a sexual desire toward the target is not part of the analysis in harassment complaints against the opposite sex. 

In Kelley v. The Conco Companies, Patrick Kelley was hired as an apprentice ironworker at Conco, a construction company.  A few days after he started his employment, he was exposed to multiple violent, offensive and sexually explicit comments that were directed at him.  David Seaman, his supervisor, and another co-worker made various threats about forcing sexual acts on Kelly. Kelley complained to the job site's Field Safety Manager.  However, the behavior toward Kelley worsened, even after he was assigned to a different job site.  Kelley continued to complain to supervisors and was essentially told that there was nothing they could do for him. 

Kelley sued Conco for, among other things, sexual harassment in violation of the Fair Employment and Housing Act (FEHA).  The court considered whether extremely violent and sexually explicit comments made by a male supervisor to a male subordinate employee were sufficient to establish sexual harassment.  The court held that Kelley could not pursue his sexual harassment claim without evidence that Seaman was motivated by sexual interest in Kelley.  There was no evidence, however, to conclude that Seaman made an expression of actual sexual desire or intent, or that Seaman was motivated by Kelley's actual or perceived sexual orientation.

Although the Kelley decision may be used as a defense in the event of litigation against same sex harassment (i.e., to argue that there can be no claim for sexual harassment unless there is evidence of sexual desire), public agencies can better avoid the cost of lawsuits and risk of liability by implementing and enforcing a zero tolerance harassment policy, without regard to whether the perpetrator harbored any sexual desire for the target of the harassment.  While some harassing behavior may not be sufficiently severe or pervasive to violate the law, it can result in increased costs to the employer and a toll on the employees due to disruption in the workplace, turnover, loss of productivity, absenteeism, and low morale.

There are a couple of significant benefits to the zero tolerance approach.  For example, prohibiting inappropriate behavior allows a public agency the opportunity to take corrective action at an early stage, thus preventing more severe and potentially unlawful conduct from  developing.  In addition, an employer can find that an employee has violated its policy without inadvertently admitting that the conduct violated the law.

The Kelley decision represents a substantial departure from the previous case law relating to sexual harassment complaints against members of the same sex.  It remains to be seen how broad of an application and what kind of impact the Kelley decision will have.  In the meantime, public agencies should continue to adopt and enforce zero tolerance policies with the aim of maintaining harmonious work environments, and preventing liability and litigation.

The Litigation Landscape In An E-Discovery World

flash-drive.jpgThe “e-discovery” amendments to the Federal Rules of Civil Procedure were implemented in December 2006.  In 2009, California enacted similar “e-discovery” rules.  The adoption of these rules has greatly impacted the landscape for entities that find themselves in litigation in state or federal court.  There is an issue, for example, about the retention of documents that are stored in hard form and electronically.

The federal and state e-discovery rules are predicated in large part on the decision in Zubulake v. UBS Warburg LLC, a case which dealt with a litigant’s duty to preserve and produce documents and electronically stored information (“ESI”).  ESI comes in many forms.  It includes e-mail, voicemail, text messages, word processing documents, spreadsheets, websites, etc.  The duty to preserve ESI obligates a party who knows of actual or probable litigation not to destroy discoverable ESI or places where ESI is stored (e.g., hard drives, flash drives, servers, back-up tapes, etc.)  A party to a lawsuit cannot satisfy its e-discovery obligations simply by printing out hard copies of e-mails or other documents since electronic data (e.g., “metadata”) underlying an electronic document is often just as relevant as the document itself.  “Metadata” is the electronic data that can identify when a document was created, who created it, what changes or modifications to a document were made, who made those changes, when they were made, etc.

As explained in Zubulake, “anyone who anticipates being a party or is a party to a lawsuit must not destroy unique, relevant evidence that might be useful to an adversary.  While a litigant is under no duty to keep or retain every document in its possession…it is under a duty to preserve what it knows, or reasonably should know, is relevant in the action, is reasonably calculated to lead to the discovery of admissible evidence, is reasonably likely to be requested during discovery and/or is the subject of a pending discovery request.”

As for the scope of evidence and ESI that must be preserved, the Zubulake court observed, “[t]he broad contours of the duty to preserve are relatively clear.  That duty should certainly extend to any documents or tangible things . . . made by individuals ‘likely to have discoverable information that the disclosing party may use to support its claims or defenses.’  The duty also includes documents prepared for those individuals, to the extent those documents can be readily identified (e.g., the “from” and “to” fields in e-mails).  The duty also extends to information that is relevant to the claims or defenses of any party, or which is ‘relevant to the subject matter involved in the action.’  Thus, the duty to preserve extends to those employees likely to have relevant information – that is, the ‘key players’ in the case.”

Agencies should have a document retention policy in place that addresses retention of ESI.  Plus, we generally recommend that, if your agency is sued, you: (1) work with your legal counsel to develop a preservation plan related to the lawsuit; (2) immediately suspend the scheduled destruction of all documents that relate to a plaintiff’s claims (if any), and (3) preserve all ESI relating to plaintiff’s claims.

Computer Use Policies More Important Than Ever: Employee Liability Under The Computer Fraud And Abuse Act

This guest post was authored by Alison Carrinski

The U.S. Ninth Circuit Court of Appeals recently held in U.S. v. Nosal that an employer may sue for damages under the federal Computer Fraud and Abuse Act (CFAA) when an employee’s computer or data use exceeds authorization provided by the employer.

People at WorkSection 1030(a)(4) of the CFAA prohibits employees from knowingly, and with intent to defraud, accessing an employer’s computer without authorization or exceeding authorized computer access, to further their intended fraud.  The Ninth Circuit held for the first time that employees exceed authorized access whenever they violate the employer’s computer and data access policies.

Nosal, a former employee of an executive search firm, engaged three current employees of the firm to help him start a competing business.  The employer had a clear policy that allowed use of its proprietary information only for legitimate business reasons.  The company notified employees that accessing electronic information without authority may lead to discipline or criminal prosecution.  In violation of this policy, these employees accessed the firm’s trade secrets and proprietary information by using their user accounts to access the employer’s electronic database.  Nosal argued that they could not be liable under the CFAA because the employees were not accessing the computer system without authorization, i.e., they were not hacking into the system.  The Ninth Circuit disagreed with Nosal, reasoning that, by violating the employer’s clearly stated policy, the employees had exceeded their authorized computer access and may be liable under the CFAA.

Consider the difference between this example and LVRC Holdings LLC v. Brekka, where an employee who sent confidential work emails to his and his wife’s personal email accounts was not liable under the CFAA.  In that case, as opposed to Nosal, the employer never notified the employee of any computer restrictions, either through a policy or in an employment contract.  Brekka teaches an important lesson:  if an employer does not publish a written policy, it will be unable to hold employees liable under the CFAA when the employee uses a computer in an unauthorized manner with the intent to commit fraud.

Therefore, it is important for employers to maintain a written, up-to-date computer access policy that limits use of work computers to work activities only, and that limits access to confidential and sensitive data to only those employees who need such information to perform their jobs.

Six Million Dollar Settlement Is A Reminder Of The Importance Of Complying With The California Family Rights Act

Verizon Logo

The California Department of Fair Employment and Housing (DFEH) and Verizon Services Corporation, which employs more than 7,000 people, agreed to settle a class action lawsuit challenging the company’s handling of family medical leave requests under the California Family Rights Act (CFRA).  The DFEH’s lawsuit against Verizon alleges that the company had several policies and procedures that resulted in a class of current and former employees who were improperly denied CFRA leave, were disciplined for absences that were CFRA qualifying, and/or were terminated for taking CFRA qualifying leave.

Although the DFEH did not specifically identify Verizon’s policies and practices that served as the basis for the lawsuit, the DFEH gave two examples of the company’s allegedly unlawful conduct.  First, Verizon required employees’ to provide more information to support their requests for CFRA leave than is necessary under the law.  When the employee failed to provide the additional information, Verizon improperly denied the requests.  Second, Verizon denied CFRA leave requests as untimely even though, in the DFEH’s view, the requests were timely made.

The lawsuit was brought after the DFEH’s Special Investigations Unit spent two years investigating Verizon’s CFRA’s practices.  The investigation was started after the DFEH received a number of complaints in 2008 from current and former Verizon employees accusing the company of violating their right to take family medical leave under the CFRA.  Verizon fully cooperated with the investigation and did not admit to any wrongdoing in the settlement. 

Under the terms of the settlement agreement, Verizon agreed to pay over six million dollars to current and former employees adversely affected by the company’s unlawful practices.  In addition, Verizon agreed to review and revise its leave policies and procedures.  The company also agreed to continue an existing internal review process employees can use to appeal denials of requested CFRA leave.  Finally, Verizon agreed to provide training to all California officers, managers, supervisors, and human resources personnel on the proper handling of CFRA requests.  According to the DFEH, the settlement is the largest in its history.

The settlement between the DFEH and Verizon did not receive much attention by the media or legal practitioners.  However, the settlement deserves notice because it serves as an important reminder to employers of the need to have a thorough understanding of the CFRA and how its application may affect other leave laws such as the federal Family Medical Leave Act (FMLA) and California Pregnancy Disability Leave.  For example, new FMLA regulations went into effect in 2009.  However, existing CFRA regulations still refer to the 1995 version of the regulations.  Consequently, it is important for employers to understand the differences between the FMLA and CFRA.  In addition, employers should periodically review their leave policies and practices to make sure they comply with the current law, and provide training to all employees who handle leave requests on the proper handling of them.

Photo Credit: Verizon Logo by methodshop.com, on Flickr

Smokers Need Not Apply: Good Idea Or Illegal?

Person-Smoking.pngHospitals and other medical-related employers are at the forefront of a growing trend of employers who have adopted policies prohibiting the hiring of smokers.  This practice goes far beyond merely banning employees from smoking in the workplace.  Rather, these employers are actually telling smokers that they need not apply for employment at all, or that they will be fired if they are caught smoking, even if away from the workplace. 

The New York Times recently reported that employers who have implemented smoker-free workplace policies now have applications that “explicitly warn of ‘tobacco-free hiring,’ job seeker must submit to urine tests for nicotine and new employees caught smoking face termination.”  Employers who have adopted policies banning smokers from employment justify this hiring practice as advancing their mission to promote personal well-being and healthier living.  These employers also cite efforts to reduce high health care costs and increase employee productivity.  Opponents of smoker-free policies argue that they invade personal privacy and could pave the way for employers to regulate other lifestyle choices such as consuming alcohol or even fast food.

This growing trend begs the question of whether California employers may legally adopt similar policies that smokers will not be hired.  After all, California was a leader in passing anti-smoking laws that banned smoking in public places such as restaurants, bars and casinos.  Currently, California is considering legislation that if passed would ban smoking at all state parks and beaches.  Even the stereotype of a Californian is that of a health-conscious, physically fit individual. 

However, Californians are also known to be champions of civil liberties.  Thus, California employers will likely face numerous efforts seeking to obstruct implementation of smoker-free policies.  For example, Labor Code sections 96(k) and 98.6 prohibit employers from discharging an employee or discriminating against any employee or applicant for employment because the employee or applicant engaged in lawful conduct occurring during nonworking hours away from the employer’s premises.  Since the act of smoking itself remains legal in California, employers who refuse to hire smokers may be subject to liability under these provisions. 

In addition, smoker-free policies may be challenged on privacy grounds as an improper attempt to monitor and regulate personal conduct.  Finally, an aggrieved smoker may be able to assert a claim for disability discrimination if he or she is able to show that the employer believed that the smoker would be more likely to miss work due to smoking-related illnesses.  Both the Americans with Disabilities Act and the Fair Employment and Housing Act prohibit discrimination based on a perceived disability. 

That Negative Comment Posted On Facebook May Constitute Protected Activity

The National Labor Relations Board (“NLRB”) is the federal counterpart of the Public Employees Relation Board (“PERB”). The NLRB is the body that oversees the administration of federal labor law, and PERB is the body that oversees the administration of California labor law.

Recently, the NLRB prosecuted a complaint brought by its Connecticut regional office regarding Dawnmarie Souza, an emergency medical technician, who was fired by American Medical Response after she criticized her boss on her personal Facebook page. After conducting an investigation into the termination of Souza, the NLRB issued a complaint. The thrust of the NLRB complaint was that the termination was in violation of federal labor law, that the company’s internet usage policy was “overly broad” because it prohibited employees from posting disparaging remarks about the employer and its supervisors, and that enforcement of the policy interfered with employees’ rights to engage in protected activity. 

Section 7 of the National Labor Relations Act (“NLRA”) restricts employers’ attempts to interfere with employees’ efforts to work together to improve the terms or conditions of their workplace. The NLRB has long held that Section 7 was violated if an employer’s conduct would “reasonably tend to chill employees” in exercising their NLRB rights and that’s what prompted the complaint. It is noteworthy that California’s Meyers-Milias-Brown Act (“MMBA”) has a similar provision that restricts employers from interfering with employees’ rights to improve the conditions or terms of employment, so this NLRB case is relevant to public agency employers as well. 

The NLRB’s investigation determined that the Facebook postings constituted “protected concerted activity” and that the employer’s internet usage policy was overly restrictive because it prevented employees from making any negative remarks when discussing supervisors or the company. The matter was set for hearing earlier this year, but the issues were settled before the hearing. The employer agreed to revise its internet usage policy to ensure that it did not restrict employees’ rights to communicate freely about working conditions. Further, the employer agreed to not fire employees for engaging in such activity.

Although it is settled under California labor law that employees have the right to engage in discussions about their wages, hours, and working conditions, this federal NLRA case signals to both union employers that this right goes beyond the actual workplace and extends to employees’ personal Facebook pages. Further, this case serves as a cautionary tale to California public employers of a growing trend to protect employees’ use of the internet as a forum to engage in protected speech activity, even where the speech is less than respectful. 

The lesson here is that public agencies should remain sensitive to employees’ right to communicate with one another regarding their wages, hours and working conditions, and their ability to even do this on the internet with the protection of the law. Employers will also want to consider this case when drafting internet usage policies, so as to ensure that such policies cannot be construed as interfering with protected employee rights.

10 Things Employers And Employees Should Know About Social Media

Social-Media.jpg

This post was co-authored by Elizabeth Arce

The popularity of social media websites such as Facebook and Twitter have created new and unprecedented challenges for employers.  The New York Times reported recently that even commanders in our Armed Forces have expressed concern about troops playing with iPhones and BlackBerrys when they should be working.  Because the law has not caught up with the use of social media, navigating through issues raised by this technology can be a difficult, complicated and frustrating process for employers.  Further, as we recently reported, employment law enforcement agencies such as the National Labor Relations Board will continue to scrutinize employer social media policies.  Thus, employers can no longer afford to ignore social media.  Both employers and employees should be aware of the following 10 issues raised by this growing medium.  

1.   The Internet is a Public Place.  Employees need to be aware that everything posted on the Internet is either public or can be made public.  For example, although you may set your Facebook account privacy settings as accessible to “friends only,” there is no guarantee that a “friend” will not download the picture, show your page to a “non-friend” or disseminate the picture via email or other social media. at a recent conference addressing social media issues in law enforcement, our partner Melanie Poturica reminded the audience, “Never put in electronic form what you wouldn’t want to be received by at least one million people.”  Employees should exercise common sense and good, ethical judgment when using social media.  They should also consider the power of words and images and think about how they will be viewed by others, including current and future employers. 

2.   The First Amendment Does Not Protect All Internet Speech.  Employees generally believe everything they say on the Internet is protected under the First Amendment.  This is a common misconception.  First, the First Amendment only applies to government employers, thus, employees working for private entities are not protected by the First Amendment.  Second, the First Amendment only protects speech made by an individual acting as a citizen on matters of public concern.  Speech made by employees as part of their job duties or speech that is not about a matter of public concern is not protected.  Additionally, speech that violates the law is not protected.  For example, false or harassing speech can give rise to defamation or harassment claims.  Disclosing confidential information can lead to invasion of privacy claims.  

3.   Social Media May Be Reviewed as Part of Pre-Employment Background Checks.  A prospective employer may legally use social media if the information obtained is publicly available (i.e. not password protected) and is posted by the job applicant (e.g. on Facebook).  However, employers should never create an alias or provide false information to gain access to a website as doing so violates federal and state law.  Employers should also keep in mind that the information is unverified.  Importantly, employers must refrain from using the information for discriminatory purposes.  Employers should only consider information that relates to the applicant’s ability to perform the job, and that could have been legally elicited during an interview.  The best practice is to use a third party or designated individual to conduct the background check and to identify specific job related criteria that will be covered by the background check. 

4.   Content May Be Subject to a Public Records Act Request.  Pubic employers are subject to the Public Records Act (“Act”) in California.  The Act provides that “access to information concerning the conduct of the people’s business is a fundamental and necessary right of every person in the state.”  The term “public records” is broadly defined to include “any writing[s] containing information relating to the conduct of the public’s business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.” Thus, employees must not open a social networking account using their agency issued email without agency authorization.  Any information related to the conduct of the public agency’s business communicated by a public agency or employee via a social networking site may potentially be subject to the public records act.  Although the Act exempts personnel, medical or other information that would constitute an unwarranted invasion of privacy, no court has yet examined the issue whether information communicated via social networking sites sent through agency-owned property falls within this exemption.    

5.   Separate Work Related Social Media Use from Personal.  Employers should also encourage employees to separate their work related use of social media from their personal use by using privacy settings to restrict access to personal information on private websites.  Both employers and employees should also consider whom to invite or accept into their social network.   These individuals will have access to “private” information that they can easily print, save, or forward to others.  

6.   Personal Electronic Communications May Be Subject to Monitoring.  If an employer provides employees access to its electronic communications resources, such the Internet, computers, and email, it should adopt a policy putting employees on notice that communications on those resources are agency property, are not private and are subject to monitoring.  

7.   Employee Off-Duty Social Networking Use May Give Rise to Discipline.  An employer may discipline employees for social networking conduct that undermines its mission, purpose and credibility with the public.  This can include harassment, bullying or other conduct that affects the agency.  Employees may also be disciplined for social media conduct that violates agency rules or policies or that discloses proprietary information. 

8.   Improper Use of Social Media May Lead to Liability.  Employee postings of confidential information on the Internet such as third party (other employees, personal employee and student information could open employers up to liability for violating privacy laws.  In addition, employees who post negative comments about one another on social networking sites may give rise to harassment, defamation or discrimination claims against the employer.  Finally, information obtained from social networking sites, workplace emails and Internet usage can be used as evidence against the employer. 

9.   Posting Content Anonymously Does Not Necessarily Protect One’s Identity.  Posting anonymously or under a pseudonym will not necessarily protect an author’s identity.  A person seeking the identity of an anonymous user can serve a subpoena on the user’s Internet service provider (ISP), email provider, or web hosts that ask for documents or information that will reveal the user’s identity.  Although the user can attempt to block or quash the subpoena, courts have discretion to allow the disclosure of identifying information. 

10. Social Media Policies Should Be Narrowly Tailored.  Employees have the right to discuss their wages, hours and working conditions.  Thus, social media policies should not be overly broad and must balance the employer’s needs with the right of employees to discuss working conditions.  Properly worded policies may prohibit employees from making disparaging comments unrelated to work, abusive, libelous or obscene statements, and anticompetitive, disloyal behavior.

A session will be conducted on this topic at the annual LCW Public Sector Employment Law Conference to be held March 17-18, 2011 in Newport Beach, CA.  Please click here to view the conference brochure. Additionally, the conference binder, containing all conference handouts, will be available for purchase following the conference. Please visit our website after the conference, or email us if you would like to purchase the materials in either binder or CD format.

NLRB Case Involving Firing Over Facebook Post Settles

Person-Typing-on-Laptop.jpgThis week the National Labor Relations Board (NLRB) announced that a settlement has been reached in a closely watched case involving the firing of an ambulance service employee for posting negative comments about her supervisor on her Facebook page.  This case created a buzz among employers throughout the nation.  Given the prevalence of social media through platforms such as blogs, MySpace and Twitter, every employer, whether public or private, with or without unionized employees, could have potentially been affected by the outcome of the case. 

The ambulance service employee was asked by her supervisor to respond to a customer complaint about her work.  The employee then requested union representation which was denied.  Later that day, the employee posted negative remarks from her home computer about her supervisor on her personal Facebook page.  Her criticisms drew supportive responses from co-workers which caused the employee to post further negative comments about the supervisor.  The employer, American Medical Response of Connecticut (AMR), suspended and ultimately terminated the employee on the grounds that the Facebook postings violated the company’s internet policies.

The NLRB’s investigation into this incident resulted in a finding that the employee’s Facebook postings constituted protected concerted activity under the National Labor Relations Act (NLRA) and that AMR’s “overly broad” blogging and internet posting policies interfered with employees’ right to discuss the terms and conditions of their employment with co-workers and others.  The NLRB noted that AMR’s policies prohibited employees from making disparaging remarks when discussing the company or supervisors and from depicting the company in any way over the internet without company permission.  The NLRB also charged AMR with illegally denying the employee union representation.

Under the terms of the settlement, AMR agreed to revise its policies to ensure that “they do not improperly restrict employees from discussing their wages, hours and working conditions with co-workers and others while not at work, and that they would not discipline or discharge employees for engaging in such discussions.”  AMR also stated that it would not deny employee requests for union representation in the future and that employees would not be threatened with discipline for requesting representation.

Although this case resulted in a settlement, scrutiny of employer social media policies will continue.  Jonathan Kreisberg, Regional Director of the NLRB’s Hartford office, told the Associated Press that the Board is looking at a growing number of complaints that explore the limits of corporate internet policies.  Thus, we encourage all employers to review their social media policies to ensure they balance the employer’s needs with the right of employees to discuss working conditions regardless of whether their employees are represented by a union.  While not covered by the NLRA, speech by non-unionized employees still raise constitutional issues relating to privacy and free speech.  Employee speech may also be protected by federal and state anti-retaliation laws relating to whistleblowers.  Finally, California employers are prohibited from taking an adverse action against employees for disclosing the amount of their wages and working conditions under Labor Code sections 232 and 232.5.  While recent California appellate decisions call into question whether these Labor Code provisions apply to public employers, public agencies should err on the side of caution and comply with them until there is a court ruling that expressly excludes public agencies from coverage.  

Formulating Effective College Freedom Of Expression Policies Under The First Amendment

students-on-campus.JPGMany public universities and colleges in California want to establish policies regarding what kind of speech can occur on campus.  But doing so can be hazardous.  Imagine you are tasked with establishing a policy that governs organized student speech on your campus.  What would be reasonable?

Without a lot of legal guidance, you might propose the following: being careful, you might say, “none of the campus is considered any kind of ‘public forum’ for speech activities.”  But, to be generous, you might also say, “all of the walkways surrounding the school library will be considered a free speech zone for students and outsiders.”  The area is not heavily trafficked, and makes up only a small portion of the campus, but you expect that at least some students and other passersby will be able to see demonstrations or activities in the area specified.  Again being generous, you write, “student organizations and outside groups must apply to use the free speech zone for demonstrations or distributing literature, and the college guarantees it will respond to the applications in fifteen (15) days, and will only deny permission for a proposed demonstration if it is manifestly inappropriate for an academic environment as determined by the Chancellor or by his or her designees.” 

This campus policy doesn’t sound crazy.  And it certainly does not create a police state or Orwellian dystopia.  After all, it permits even demonstrations that criticize the college or its policies, since most people would agree such demonstrations would not, if reasonable, qualify as "manifestly inappropriate for an academic environment." 

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